1. Introduction
Welcome to oki99's Privacy Policy. This document governs the collection, processing, storage, and protection of personal information provided by users of the oki99 platform (accessible at https://oki99.cam), including our website, mobile applications, and all associated services.
By creating an account, depositing funds, placing wagers, or otherwise using oki99's services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you must not use our platform or services.
oki99 is committed to compliance with applicable data protection laws and regulations. We recognize the importance of safeguarding your personal information and have implemented robust technical and organizational measures to ensure your data remains secure.
2. Information We Collect
To provide you with a secure, personalized, and compliant betting experience, oki99 collects various types of information from and about our users. The categories of information we collect include:
2.1 Information You Provide Directly
- Account Registration Information: When you register for an oki99 account, we collect your full legal name, date of birth, residential address, email address, phone number, and username.
- Identity Verification (KYC) Information: To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, we may collect copies of government-issued identification documents (Indonesian ID card / KTP, passport, or driver's license), proof of address documents (utility bills, bank statements), and selfie or live photo verification.
- Payment Information: When you deposit or withdraw funds, we collect bank account details (account number, bank name, account holder name) and e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja identifiers). Payment card details, if provided, are processed securely through our payment service providers and are not stored on oki99 servers.
- Communication and Support Information: When you contact our customer support team via live chat, email, WhatsApp, or other channels, we collect the content of your messages, attachments, and any additional information you provide to assist with your inquiry.
2.2 Information Collected Automatically
- Usage Data: We automatically collect information about your interactions with the platform, including pages visited, games played, wagers placed, bet amounts, bet outcomes, login times, session duration, and feature usage patterns.
- Device and Technical Information: We collect device type, operating system, browser type and version, IP address, device identifiers (IMEI, UDID, advertising IDs), screen resolution, language settings, and time zone.
- Location Information: We may collect approximate or precise geographic location data based on your IP address or device GPS to verify your jurisdiction, comply with geo-blocking requirements, and provide localized services.
- Cookies and Tracking Technologies: oki99 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver targeted content. For details on our use of cookies, see Section 7 (Cookies and Tracking Technologies).
2.3 Information from Third Parties
- Payment Processors: We receive transaction confirmation data and payment status updates from our payment service providers (banks, e-wallet operators, payment gateways).
- Identity Verification Services: We may use third-party KYC verification services to authenticate your identity and verify submitted documents.
- Affiliates and Marketing Partners: If you accessed oki99 through a referral link or affiliate partner, we may receive information about the source of your referral.
3. How We Use Your Information
oki99 uses the collected information for the following purposes:
- Account Creation and Management: To create and maintain your user account, authenticate your identity, and provide access to platform features.
- Service Delivery: To process your wagers, manage your account balance, calculate and pay out winnings, process deposits and withdrawals, and deliver the core betting and gaming services you requested.
- Compliance and Security: To verify your age (21+ requirement), conduct KYC and AML checks, prevent fraud and money laundering, detect and prevent cheating or abuse, comply with legal and regulatory obligations, and respond to lawful requests from authorities.
- Customer Support: To respond to your inquiries, resolve technical issues, investigate complaints, and provide assistance with account or payment problems.
- Responsible Gaming: To implement and monitor deposit limits, self-exclusion requests, and other responsible gaming tools, and to identify patterns of potentially problematic gambling behavior.
- Platform Improvement: To analyze usage patterns, identify technical issues, improve user experience, develop new features, and optimize platform performance.
- Marketing and Communication: To send you promotional offers, bonus notifications, product updates, and other marketing communications (subject to your consent and communication preferences).
- Legal Obligations: To enforce our Terms and Conditions, protect our legal rights, defend against legal claims, and comply with court orders, regulatory requirements, or other legal processes.
4. Legal Basis for Processing
oki99 processes your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you under the Terms and Conditions, including providing betting services, processing payments, and maintaining your account.
- Legal Compliance: Processing is required to comply with applicable laws and regulations, including KYC/AML obligations, age verification requirements, and tax reporting duties.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and customer support, provided these interests do not override your fundamental rights and freedoms.
- Consent: For certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.
5. How We Share Your Information
oki99 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described below:
5.1 Service Providers
We engage trusted third-party service providers to perform functions on our behalf, including:
- Payment processors (banks, e-wallet operators, payment gateways) to facilitate deposits and withdrawals.
- Identity verification and KYC service providers to authenticate user identities and verify documents.
- Cloud hosting and data storage providers to securely store user data and platform content.
- Customer support platforms and communication tools to deliver support services.
- Analytics and performance monitoring tools to analyze platform usage and optimize user experience.
- Marketing and email service providers to deliver promotional communications (subject to your consent).
All service providers are contractually bound to use your information solely for the purposes for which it was disclosed and to implement appropriate security measures.
5.2 Game Providers
To deliver casino games, live dealer tables, and slot games, we share necessary information (username, wager amounts, game selections) with our game studio partners, including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and others.
5.3 Legal and Regulatory Authorities
We may disclose your information to government agencies, law enforcement, regulatory bodies, or courts when required by law, in response to lawful requests, to comply with legal processes, to enforce our Terms and Conditions, to protect our rights or property, or to ensure user and public safety.
5.4 Business Transfers
In the event of a merger, acquisition, corporate restructuring, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your information.
6. Data Security
oki99 employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
- 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Sockets Layer (SSL) technology, the same standard used by major financial institutions.
- Secure Data Storage: Personal information is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
- Access Controls: Access to personal information is limited to authorized personnel who require it to perform their job functions. All employees and contractors are bound by confidentiality agreements.
- Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration tests to identify and remediate potential security weaknesses.
- Multi-Factor Authentication: We encourage users to enable multi-factor authentication (MFA) on their accounts for an additional layer of security.
While we strive to protect your personal information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.
7. Cookies and Tracking Technologies
oki99 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize your browser and remember certain information.
We use the following types of cookies:
- Essential Cookies: Required for platform functionality, including account authentication, session management, and security features. These cookies cannot be disabled without impairing core services.
- Performance and Analytics Cookies: Collect information about how users interact with the platform, including pages visited, time spent, and navigation patterns. This data helps us improve platform performance and user experience.
- Functionality Cookies: Remember your preferences, such as language settings, display preferences, and customized features.
- Marketing and Advertising Cookies: Track your browsing activity to deliver targeted promotional content and measure the effectiveness of marketing campaigns.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some platform features. By continuing to use oki99 after reading this policy, you consent to our use of cookies as described.
8. Data Retention
oki99 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
- Active Accounts: Personal information associated with active accounts is retained for the duration of your account's activity and for a reasonable period thereafter to comply with legal obligations.
- Inactive Accounts: If your account remains inactive for an extended period (typically 24 months), we may close your account and delete or anonymize your personal information, subject to legal retention requirements.
- Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years to comply with tax, anti-money laundering, and financial record-keeping regulations.
- Communication Records: Customer support correspondence and communications are retained for up to three years to resolve ongoing inquiries and maintain quality assurance records.
Upon account closure or deletion request, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.
9. Your Rights
Subject to applicable data protection laws, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information.
- Right to Erasure: You have the right to request deletion of your personal information, subject to legal retention obligations.
- Right to Restrict Processing: You have the right to request that we limit the processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
10. Children's Privacy
oki99's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account.
11. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside of Indonesia where oki99 or our service providers operate. These countries may have data protection laws that differ from Indonesian laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
oki99 reserves the right to amend, update, or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Material changes that significantly affect your rights will be communicated via email or prominent notice on the platform. Your continued use of oki99 after such changes constitutes acceptance of the revised Privacy Policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- WhatsApp: +62 812 3456 7890
- Live Chat: Available 24/7 through your account dashboard
We aim to respond to all privacy-related inquiries within 30 days.